Privacy Policy

This privacy statement covers the site truehealthandvigor.com. Because True Health and Vigor wants to demonstrate its commitment to our user’s privacy, we have agreed to disclose our information practices.  If users have questions or concerns  regarding this statement, they should first contact the True Health and Vigor privacy department by one of the following ways:

Email: privacy at:  jerry@truehealthandvigor.com

Phone: 1-352-330-7217

True Health and Vigor respects and is committed to protecting your privacy. We use the information we collect on the site to make shopping at True Health and Vigor possible and to enhance your overall shopping and health experience. We do not sell, trade, rent or loan your personal information to others unless instructed by a court of law. We reserve the right to disclose your personally identifiable information as required by law or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site. If you do not want to receive any announcements or special offers from us, contact us by clicking here and tell us to remove you.

What information do we collect?
To order a product, you have the option to order with or without an account. If using an account you will need to set up an account. To set up an account, we will need to know your name, email address, billing and shipping address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. You will also be asked to create a special username and password so that you may access your account in the future (and so you don’t have to re-enter all your information again). When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify winners. When you submit a “Contact” request or a “Nutritional Support” request via our website, we will need to know your name, email address and question, we may choose to store this information on file so that we have it for future reference. If a user elects to use our Rewards Program or referral service for informing a friend about a product offered on our site, we ask them for their friend’s name and email address. True Health and Vigor will automatically add that friend to an email list. We may also ask them to visit the site and provide them with special offers. True Health and Vigor may store this information for future use. If a user chooses to submit a product review, we will need to know your name, email, review description and location so that we may store it to display with your review. You can choose not to have your name, email or location posted to your review, although we will still need to collect the information to keep on file with your review for internal records. Like most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type,  internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and a number of clicks to analyze trends, administer the site, track user?s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

How do we use it?
We may also use the information we collect to occasionally notify you about new True Health and Vigor services, important functionality changes to the Web site, special offers we think you’ll find valuable and most importantly just to see how you are doing. If you never want to receive any announcements or special offers from us, contact us and tell us to remove your name. Or simply log into your account manager and update your communication preferences.

How does True Health and Vigor services protect customer information?
To place an order on our site, your browser must except SSL. We use some of the strongest encrypting technology available to safely secure your information. We also protect customer information simply by never selling, trading, loaning or renting your personal information to others (EVER!). True Health and Vigor are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. We also run a proactive server, network and facility security audits, proprietary encryption algorithms for database storage, redundant systems, and data backup.

How does True Health and Vigor protect brands and manufacturers? True Health and Vigor only sell products to “end users” and shall not facilitate in any way by selling products to resellers. True Health and Vigor may from time to time release customer information back to the manufacturer of a product or brand if that manufacturer suspects or has reason to believe that you are reselling their products on a third party channel without their prior written consent.

What about “cookies”?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies may contain personally-identifying information. Most Web browsers automatically accept cookies. You will need to enable cookies on your web browser in order to complete the checkout process. Cookies on our site also allow us to maintain login information and session state. Cookies can help us track you across our website to show you the most relevant information to help enhance your shopping experience. Cookies are small pieces of information, limited to 4K that are stored as text files. Cookies are not stored as a script thus, there is no chance of a cookie causing a virus (a common myth about cookies). If you still do not  wish to accept cookies,

Will True Health and Vigor disclose the information it collects to outside parties?
True Health and Vigor may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors to help us with personalization, advertising and other site enhancement we think will be beneficial for you as a user. We use an outside shipping company to ship orders (FedEx, DHL, USPS, or UPS), and a credit card processing company to bill users for goods and services. These companies may receive personally identifiable information to help us process your order. These companies will not retain, share, store or use personally identifiable information for any secondary purposes. Your personal data will be stored on file for as long as your account is active. An account will become inactive if you specifically tell us to remove your account. If your account is inactive it will automatically be deleted from our records. To have your account deleted earlier then the required expiration period, simply contact us and tell us to delete your personal information. If a user’s personally identifiable information changes (such as zip code,  phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users? personally identifiable information. This can usually be done at the account manager or by contacting our Customer Support Department. Or, contact us by telephone. We may share your non-identifiable information such as your zip code with our business partners for demographic purposes. They are not able to personally identify you with this information. We may send your browsing or buying patterns to a third-party vendor to administer emails on our behalf or help serve up product placements on our web site that we think you may find enjoyable and personable to help your shopping experience. We may also send your first name, last name, email address and zip code to qualified advertising partners such as Google in order to show you targeted ads or deals that we think you will like. If however, you’d rather not have us share your information with third-party marketing agencies, simply contact us and tell us not to share your data.

What you should know!
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users? personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days and send all users email notification to have the option to have their information deleted. At True Health and Vigor, we take great pride in serving you and helping you with ALL your health needs. We value the trust you place in us and we would never do anything to compromise this. If you have any questions, concerns, problems or whatever it may be, we want to know. Please use the contact information listed above to get in touch with us.

What about third parties?
True Health and Vigor uses tracking technologies and may send anonymous information about your browsing habits to a third party company. Links in our email communications to recipients are tracked via Web Beacons once you land on our website. Web Beacons appear on our website as 1×1 transparent images which transmit information such as your operating system, browser, resolution, geographical location, products ordered, and order total. This information is used to help our webmasters and marketers understand the behavior of visitors to our website and understand the effectiveness of online and email messages. Your information is submitted anonymously, and no sensitive or personally identifiable information is transmitted. When you purchase from us, we send your credit card information, name, and billing address to credit card companies for verification and to authorize your purchase. True Health and V handles the sending of order related and customer service related messages internally, as well as advertising related emails. True Health and Vigor service providers do not retain nor use your personal information, including your email address for any other purpose except to provide the service on our behalf.

What about email?
True Health and Vigor sends out order confirmation and order tracking emails to our customers when you place an order. These order related emails are vital to making sure your order is delivered correctly therefore, you do not have the opportunity to opt-out or unsubscribe from these order emails. You may also sign up for one of our newsletter emails during the checkout process when placing an order. You may unsubscribe to these newsletters emails at anytime by logging into your account and changing your communication preferences. In addition, you may also unsubscribe to any newsletter email by following the “unsubscribe” link at the bottom of each newsletter.

I want to close my account
True Health and Vigor respect and is committed towards allowing you full control over your own data. If you wish to close your account and have us permanently delete all your data, simply email us privacy “at” truehealthandvigor.com.