COVID-19 INFO: Latest updates on items, orders, returns & safety procedures

At Truehealthandvigor.com, we know how important it is to have access to healthy, affordable products for you and your family, especially at a time like this. Follow this page for continuous updates and information about items, orders, policies and safety procedures.

Item Availability & Order Status

We’re working around the clock to re-stock crucial products and fulfill orders as quickly as possible. Due to high demand, quantities will be limited on certain items; you may also experience out-of-stock and cancelled items, in addition to delays of 1-2 days (on average) for processing and shipping of your order. Once shipped, delivery can take 1-4 business days (within contiguous U.S.), depending on shipping method and location.

Note for international customers: Due to current restrictions from countries and/or shipping carriers, we are temporarily unable to ship orders to the following countries at this time: Bahamas, Bermuda, Bolivia, Brunei, Cayman Islands, Chile, Costa Rica, Cyprus, Czech Republic, Ecuador, France, French Polynesia, Guatemala, Honduras, India, Jamaica, Kuwait, Luxembourg, Madagascar, Maldives, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Myanmar, Nepal, New Caledonia, Papua New Guinea, Panama, Paraguay, Peru, Samoa, Saudi Arabia, South Africa, Sri Lanka, St. Kitts & Nevis, St. Lucia, Suriname, Tunisia, Uruguay, Vanuatu, Wallis & Futuna Islands.

We apologize for this situation and we appreciate your patience during this time.

Returns, Replacements and Refunds: Policy Updates

We are temporarily unable to accept returns, in an effort to protect the safety of our associates. We have also suspended replacements due to limited inventory and shipping delays. Refunds will only be issued for missing or damaged items, at the discretion of our Customer Service team. We encourage customers to purchase only what they need during this time. As the situation evolves, we’ll adjust our policies accordingly to best serve you.

Contacting Customer Service

We are experiencing an extremely high volume of emails, calls and chats; as a result, response time in all channels will be longer than usual. Please do not send multiple emails – we are responding to them as quickly as possible in the order they are received. We appreciate your patience and understanding!

To track your order or access answers to frequently asked questions, you can visit our Online Service Center at any time.

Sanitation Protocol at Our Fulfillment Centers & Offices

We wanted to let you know about the specific and documented sanitation protocol being followed by our fulfillment centers, which includes:

• Cleaning common and shared areas more often, such as receiving and packing stations and conveyer belt loading areas
• Cleaning shelves when restocking products
• Sanitizing restrooms more frequently and restocking with necessary sanitation supplies (soap, paper towels and hand sanitizer)
• Adding extra hand sanitizer in break rooms, meeting rooms and other shared spaces
• Wiping down pallet jacks, lift trucks and other handling equipment
• Following best practices for safe food handling
• Encouraging our associates to closely monitor their health and well-being and recommending they stay home if they, or someone in their household, are sick

We’re following similar protocol in our offices, where surfaces are being disinfected and supplies, such as hand sanitizer and disinfecting wipes, are readily available to all associates. We’re also requiring associates to work remotely when possible and appropriate, in addition to encouraging everyone to follow CDC guidelines for protecting themselves and those around them.

Our Commitment to You

In addition to making crucial products available, we’re committed to offering them at the same low prices you’ve come to expect from us. We have always believed that healthy foods, supplements and household supplies should be affordable and available to as many people as possible, and that mission is even more important today.

Please check back often for new updates to this information. We wish health and happiness to you and your family!